1. Introduction

Asiacloud Solutions Private Limited, located at 150 Kampong Ampat #04-06, KA Centre, Singapore 368324, respects your privacy and is committed to protecting the personal information you share with us.

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This Privacy Notice ("Notice") describes how Asiacloud Solutions Private Limited ("AsiaCloud" , "we" , "us"  or "our") collects, uses, discloses, processes and protects personal data in accordance with Personal Data Protection Act 2012 ("PDPA"), as amended from time to time.
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2. How We Collect Personal Data

The Data Protection Provisions of the PDPA generally do not apply to business contact information, such as an individual's name, position or title, business telephone number, business address and business email address, where such information is not provided solely for personal purposes. 

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Personal information is only collected by lawful and fair means, and not collected as a ‘just in case’ for future use. We conduct regular reviews to ensure that purposes for which collection of personal data are still necessary and appropriate.

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We collect personal data of you when:

• enter into an agreement or contact with us;

• enquire about our products, services or solutions;

• submit an enquiry, registration or other online form on our website;

• communicate with us by email, telephone or other correspondence;

• respond to our marketing or promotional communications;

• are referred to us in connection with our services; or

• submit a job application, curriculum vitae or other recruitment information to us.

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We may collect, disclose or use your personal data pursuant to an exception under the Personal Data Protection Act or other written law such as during the following situations:

• To respond to an emergency that threatens your life, health and safety or of another individual; and

• Necessary in the national interest, for any investigation or proceedings.

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In general, subject to the applicable exceptions permitted in the PDPA, before we collect the above personal data from you, we will notify you of the purposes for which your personal data may be collected, used and/or disclosed.

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3. Consent

Before we collect, use or disclose personal data, we will notify you of the purpose why we are doing so. We will obtain written confirmation from you on your expressed consent. We will not collect more personal data than is necessary for the stated purpose. Where required under the PDPA, we will obtain fresh consent before using or disclosing personal data for a new purpose that has not previously been notified to you.

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We usually obtain consent from you who will be dealing directly with us. If you appoint a representative to provide consent on your behalf, you are required to provide an authorization letter indicating the appointment. Do include the full name and type of valid document used to provide the identity of the appointed representative in the authorization letter.

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Under certain circumstances, we may assume deemed consent from you when you voluntarily provide your personal data for the stated purpose, e.g. when applying for a job with us via email or forms.

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The collection, use or disclosure of personal data is permitted under applicable provisions of the PDPA, including where the legitimate interests exception or another applicable exception applies. 

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4. Types Of Personal Data We Collect

The types of personal data we collect about an individual may include:

• Contact information (Name, Address, Phone No., Email Address).

• Personal and professional details contained in the curriculum vitae when you apply to us for a job.

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5. How We Use Personal Data

We use the personal data provided to us for one or more of the following purposes:

• Provide our consultancy services.

• Process account payables/ receivables.

• Process billing, payment and other credit-related activities.

• Conduct direct marketing and lead generation activities through analyzing and tracking of our sales proposals, advertisements and EDMs.

• Conduct joint marketing with other companies and service providers.

• Communicate with customers and website vendors.

• Respond to inquiries and feedback by an individual to improve our quality of service.

• Process employment passes of our employees with the relevant government agencies.

• Process visa applications of our employees with the relevant government agencies.

• Process job applications, recruitment and selection.

• Carry out our obligations arising from any contract entered between our clients/ vendors and us.

• Comply with or fulfil legal obligations and regulatory requirements.

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6. Disclosure of Personal Data

We disclose some of the personal data provided to us to the following entities or organizations outside Asiacloud Solutions Private Limited in order to fulfil our services to you:

• Government Agencies – Ministry of Manpower, CPF Board, IRAS, IMDA (employees only).

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Where we intend to disclose your personal data for a new purpose that has not previously been notified to you, we will obtain your consent where required under the PDPA. We may also disclose personal data where such disclosure is permitted or required under applicable law, including disclosure to regulatory, governmental or law enforcement authorities.

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7. How We Handle Request For Withdrawal of Consent

The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you. Request for withdrawal of consent can take the form of an email or letter to us.

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You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing.

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Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request) to process your request and notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within 10 business days of receiving it.

 

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclosure without consent is permitted or required under applicable laws.

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8. Accuracy of Personal Data

We will take reasonable steps to ensure that the personal data we collect about you is accurate, complete, not misleading and kept up-to-date.

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If you have an ongoing relationship with us, please inform us of any changes to your personal data, such as your contact number, email address or mailing address, so that we can keep our records accurate and up to date. 

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9. How We Protect Personal Data

​We have implemented appropriate administrative, physical and technical measures (such as data encryption, firewalls and secure network protocols) to protect the personal data we hold about you against loss; misuse; destruction; unauthorised alteration/modification, access, disclosure; or similar risks.

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We have also put in place reasonable and appropriate organisational measures to maintain the confidentiality and integrity of your personal data. We will only share your data with authorised persons on a ‘need to know’ basis.

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You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your data and are constantly reviewing and enhancing our information security measures.

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10. How We Retain Personal Data

​We have a document retention policy that keeps track of the retention schedules of the personal data provided to us, in paper or electronic forms. We will not retain any personal data when it is no longer needed for any business or legal purposes.

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We will dispose of or destroy such documents containing personal data in a proper and secure manner when the retention limit is reached.

 

11. How We Handle Request to Access and Make Correction to Personal Data

If you wish to make:

• an access request for access to

  • a copy of the personal data which we hold about you or

  • information about the ways in which we use or disclose your personal data.

• a correction request to correct or update any of the personal data which we hold about you.

 

Request for access and make correction can take the form of an email or letter to us. We will respond to your request as soon as reasonably possible, or within 30 days. If we are unable to do so within the 30 days, we will let you know and give an estimate of how much longer we require. We may also charge a reasonable fee for the cost involved in processing your access request.

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12. Overseas Transfer

We do not transfer personal data to countries outside of Singapore.

Where we transfer personal data outside Singapore, we will take appropriate steps to ensure that the recipient provides a standard of protection to the transferred personal data that is comparable to the protection under the PDPA, in accordance with applicable legal requirements.

PDPC's Transfer Limitation Obligation requires overseas transfers to be handled in accordance with prescribe requirements so that a comparable standard of protection is provided.

 

13. Use of Cookies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website and enhance the user experience. 

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You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website. 

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When required, we will provide appropriate information and choices concerning the use of cookies and similar technologies. 

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14. Contacting Our Data Protection Officer

For enquiries, feedback, complaints, or requests relating to our collection, use, disclosure or protection of personal data, you may contact our Data Protection Officer:

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Data Protection Officer: Ng Lye Kiat

Email: lyekiat@asiacloud.com.sg
Tel: +65 6471 6179
Address: 150 Kampong Ampat #04-06, KA Centre, Singapore 368324

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You may also contact our Data Protection Officer if you wish to request access to or correction of your personal data, withdraw your consent where applicable, or raise any concerns regarding our personal data protection practices.

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We will treat data protection enquiries, feedback, complaints and requests seriously and will respond within a reasonable period,

 

15. Effect of Notice and Changes to Notice

This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

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We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgment and acceptance of such changes.

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Effective Date: 1st Jan 2023

Last updated on: 24 September 2026