In the first article, we looked at some of the traditional communication techniques that we all use and are very accustomed to, and we explained why those techniques simply don't work as well any more in the modern, productive world that we are fortunate enough to be living in. They no longer serve their intended purpose, help with productivity, or make good use of time. The moment has come for a shift.
Undoubtedly, the most crucial component of the puzzle that is your company is communication. It is crucial that your staff always interacts effectively and professionally with your client base and each other, regardless of the industry you work in. In the modern world, there are no longer any set business hours, and customers want to be able to contact you whenever they need to.
The rest of this post will discuss contemporary communication strategies that might help you and your team provide clients with better services in the future.
VoIP – The modern replacement for traditional Telephony
Voice over Internet Protocol is known as VoIP. Using VoIP, you can call someone straight from any location using a computer or VoIP phone. Calls are automatically routed to different devices even if you preserve the same contact number that your clientele is used to. This brilliant trick enables you to pretend to be somewhere even though you are not. Later, we'll go into greater detail about this.
The ‘office setting’, from anywhere
You may portray a certain image to your clientele using VoIP. With VoIP, your staff will appear to be at their desks when they are actually on the golf course, in a café, or having dinner at the in-laws. You can always fool them to some extent. Even in the most informal settings, professionalism is possible. Using VoIP, you may raise your professional standards to heights they have never been and do it all without your consumers noticing any changes in the way things are done to them. The same trustworthy firm contact number will still be used for the call, and the normal "Hey,...., how may I help?" will be said when someone answers. All of this is crucial for your customers; consistency is important since it helps them get to know and trust your business as a whole and contributes to its success.
Conventional phone lines have a single phone number assigned to them since that is all they are: phone lines. As you are aware, the popularity of remote work has unexpectedly increased over the past year or so as a result of the Covid-19 pandemic's continuing effects and its stifling consequences. Your employees will have to memorise complicated codes and keys to dial so that their device appears as the office number if traditional connectivity is still used. This task takes a lot of time, and it also presents a great chance for errors and confusion.
We can all agree that voicemail is a terrific technology that supposedly enables us to "never" miss a message, but it is unable to keep up with the way we work in the modern office. VoIP is the replacement since it gives you control over where and how long calls ring. It is entirely up to you how you choose to receive calls; for example, you might want the first ring to come from your office, the second from your home, and the third from your mobile. This enables you to promise your customers something really special: that you won't ever miss one of their calls.
Promises are risky to make with any clientele, regardless of the sector you work in. If you make promises to clients, you must be absolutely certain that you can keep them because failing to do so could damage your organization's reputation overall or, worse still, result in you losing business. You may make sure that a specific level of service is provided by having the option to route your calls to the places of your choice. There is never a justification for business to halt, regardless of the situation.
One of the most used corporate tools nowadays is Microsoft Teams. It has long been recognised as one of the key players in the Microsoft toolkit. Microsoft Teams was introduced in 2017, although it did not initially gain traction at the rate it has recently, but because of the pandemic, Teams has now filled a need that was urgently in need of filling. It currently boasts an astonishing 250 million daily active users, and its influence has spread throughout the world. Teams allows your team to share files and coordinate work with ease and is fully integrated into the Microsoft 365 ecosystem (if we listed all of its capabilities, we would be here all day). You can eliminate internal emailing and steer your company into the future of work by doing everything in one simple to use location.
Meetings made easier by Teams
This was briefly covered in the prior article. Meetings have typically been held in a drab office, where the entire staff is crowded in to create space for everyone. This is possibly why many organisations haven't had meetings as frequently as they could have. That doesn't even take into account how challenging they can be for those who have a slightly larger workforce; however, the current era has made it feasible to have productive meeting settings.
Teams Meetings let you schedule a meeting in advance by choosing a time that works for the participants and putting it to their calendars automatically. It fully eliminates the hours it used to take to plan a time that worked with everyone's busy work schedules, making it a groundbreaking tool. Microsoft Teams makes it possible for your team to participate in meetings from any location in the world with an internet connection, so you no longer have to worry about losing a key member or one who travels frequently for work.
Using these tools can be intimidating at first, so if you don't think you can do this by yourself, consulting may be the best course of action.
In order for your own firm to succeed in the modern day, it is crucial that you be knowledgeable about the ever evolving technology landscape of the workplace. Employ the tried-and-true techniques that are appropriate for your company, and you'll be able to rest easy knowing that your team is well-equipped with the skills and knowledge necessary to not only perform their jobs well, but also to advance your company.
Your Reliable Communications Partner
We are a reputable, qualified group of experts. Our local professionals will do everything possible to surpass project targets because they are aware of what your company needs to prosper. We foresee issues that others would only respond to. Our track record of successful projects enables us to anticipate problems, come up with solutions, and help you adopt contemporary telephony. Contact us right now to learn how we can assist you in overcoming your business difficulties through the efficient application of the appropriate technologies.