Any company should ensure that its communication channels are of high quality. In addition to promoting cross-departmental collaboration, it also makes ideas flow more quickly.
For this reason, business owners often turn to unified communications rather than phones.
What does unified communication actually mean?
The purpose of this article is to explain just that. Learn how this approach can help your business achieve success and discover the main concepts behind it.
Unified Communications: What Is It?
A unified communications platform integrates phone, video, screen sharing, chat, and file management into one space. With it, you can communicate in numerous ways through a ready-to-use system.
Cloud-based technology makes the system easily accessible to all team members who have access to the internet.
Why should anyone consider switching to unified communications?
One of the most important reasons is:
When business leaders adopt it, they will be able to impact their business every day and make employee interaction seamless.
Having said that, let's highlight five key features of this concept to help you better understand its benefits.
1. Mobility
A unified communications system allows all employees to stay connected at all times and from anywhere. Working from home, sitting on a remote island, or in the office doesn't matter. It will still be possible for them to chat, receive calls, and more.
2. Unified Messaging
Using this tool, employees can manage a wide range of message types. Their communication modes can easily be switched according to their needs.
3. Conferencing
With conferencing tools right at your fingertips, you can conduct meetings whenever you want. It is possible to connect and speak with teammates or customers from outside your organisation using video or audio.
4. Fax Support
In unified communications, faxes appear as attachments to emails. Mobile devices and desktop computers can be used to receive faxes in this way.
5. Presence
By using this feature, users can stay informed about each other's status. In other words, you'll be able to know when someone is online (Active), busy (Do Not Disturb), or out of the office (Out of Office).
The Benefits of Unified Communications for Business Leaders
What are the benefits of utilising unified communications in your business?
Boosting a team's workflow and eliminating bottlenecks are important issues for business owners. Once they accomplish this, their productivity will skyrocket. Using unified communications, this can be accomplished. As a result of this type of communication, team members can save time on a variety of tasks, including:
· Teamwork made easier with faster file sharing without email threads
· Receiving calls from any location
· Receiving voicemails and faxes directly into your inbox
· A single-click video meeting for emergency situations
The use of such technologies can make teams more efficient and enable them to accomplish more tasks in a single day. Communication challenges are also eliminated.
The cost of legacy phones and on-site communication tools is often higher than what your IT budget should allow.
The internet, however, is the backbone of unified communication. As a result, your phone system will convert to VoIP and integrate with the rest of your tools. Using this approach, no server or hardware infrastructure has to be created.
Adding new users is also simple with unified communications. An easy-to-use dashboard makes it simple to do so without calling for assistance.
Lastly, the cost of unified communications remains the same month after month. Keeping your budget in check won't be a problem.
Customer service plays a crucial role in determining the success of a business.
It is easier for your employees to provide excellent customer service with unified communications. It doesn't matter where they are located; they can respond to client queries. This is due to the fact that all chats, incoming calls, and emails are accessible from any device.
It is also possible to integrate your CRM software into the platform to gain even more benefits.
For example, when someone contacts your business, the person in charge can keep track of all client information and notes. As a result, they will be able to resolve issues much faster.
Over the past few years, thousands of companies have switched to remote work. After all, this approach offers many benefits.
However, ensuring that remote workers have all the tools they need is a constant concern.
The unified communications platform combines all communication aspects into a single system. Your remote worker only needs an internet connection to access all the features within your network, just like the rest of the team.
The Power of Unified Communications
In order to improve the overall performance of an organization, it is extremely important to streamline the internal processes. You can do just that with unified communications.
By integrating your entire communications system into one platform, you will be able to improve customer service and increase the efficiency of your team.
With unified communications, you can make calls, host conferences, send emails, get faxes, and chat from one place, making your job (and life) easier.
If you'd like to learn more about unified communications, we'd be happy to assist. Feel free to reach out to us and we can discuss this more in a 10-15 minute chat.